android phone boot fail

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my mtn steppa 2 lte froze, so i took out the battery and now it wont go past the 'powered by android' screen. what do i do?

1 Answer

Best answer

Hello, Chefdavid' Remove the battery, press and hold the power button for 15 seconds' put the battery back and try again. If that does not help then try a hard reset http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices Please comment below for further assistance.

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answered May 16, 2016 by Thom Guru
1Comments
commented May 16, 2016 by Kervin Genius
Hey. But if you could, take off the back cover (not just the battery cover) > note down the board ID from the main system board and share that with us.
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