Hey Kim - Follow the below steps to try and flash/download the AG Chacer's firmware or ROM.
- First download and install/extract the following: SP Flash Tool
- Also download and extract the AG Chacer's firmware or ROM from [ROM Download].
- Install the MediaTek Preloader USB VCOM drivers as per the tutorial here
- Launch the SP Tool from the extracted folder
- Click on the Download tab
- Click 'Scatter-Loading' > browse to and locate the scatter file from your extracted firmware files
- Make sure 'Preloader and UserData' are not ticked (not checked).
- With the AG Chacer turned off and disconnected, click on the Download/Start button
- Connect the AG Chacer to the computer via a compatible USB so computer can detect and connect to its system
- The flashing process should then start with progress bars and you should get a green cycle with a white tick and the text 'Download OK' when the flashing is completed. At which stage you can safely disconnect the your AG Chacer device and power it on for a re-setup.
NOTE: We can flash the device for you remotely (over the internet) for R100 If you are not comfortable flashing the device yourself. Read more here