Hello. For any dispute relating to debit orders, you should first attempt to resolve the dispute with the party with whom the debit order was signed ("the User"). Should this fail, you may contact the Call Centre to report the disputed debit order. All disputed debit orders will be dealt with in accordance with applicable laws and regulations. If you inform SASSA or CPS of the dispute within 40 (forty) days of the disputed debit order, CPS will then immediately credit your SASSA Account and return the debit to the User. If you inform CPS/SASSA of the dispute after 40 (forty) days of the disputed debit order, CPS will send a request to the User's bank to provide proof of the debit order mandate. If the User's bank is unable to provide such proof within 30 (thirty) calendar days, CPS will credit your SASSA Account. If however the User's bank provides sufficient proof of the mandate, you must settle the dispute with the User directly.