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hard resetting a phone

Open 1 Answers 52 Views Android
i have a samsung galaxy trend neo duos that has a lot of patterns and lock codes,basically it belonged to my girlfriend and she forgot all her locks..when i simultaneously click and hold the  (power, volume up and home button  )it does not work but when i substitute the "volume up with the volume down button" it shows this=Warning!! a custom OS cause critical problems in phone and installed applications. If you want to download a custom OS, press the volume up key. Otherwise, press the volume down key to cancel.....When i press the volume down key it reboots the phone but when i press the volume up key it shows this=
ODIN MODE
SECURE DOWNLOAD: ENABLE
MDM DOWNLOAD BLOCK: 0
PRODUCT NAME: SM-G318H
CURRENT BIN: Samsung Official
SYSTEM STATUS: Official
them below this text the is the android green icon then underneath it it is written downloading.... do not turn off target!!
but it never finish...PLEASE HELP

1 Answer

Hello. You do not click and hold. Just hold the power, volume up and home button at the same time and make sure to release as soon as the phone vibrates or screen lights up. Watch the video below.
https://m.youtube.com/watch?v=8fyjS8EFM1A

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answered May 20 by Harry Guru

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Software Reloading

We offer software reloading to both smart phones, tablets and selected feature phone with corrupted firmware (freezing or hanging on the logo or malfunctions during use - or if infected by virus, malware or adware), forgotten security credentials like Privacy Protection Password, Last synced Google Account and Lock codes. From as little as R100.

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If you do not have access to a computer, we could send our courier to come and collect the phone/tablet from you at an extra fee - we then reload the software and send it back to you. We will need the shipping fee of about R150 paid in as a down payment. If you are OK with the above, then please Contact Us to book a service-center based flashing. Please include the model of your phone and the reason for flashing need.

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