Hey Janep. Moneyline does not appear to have/use regional offices. One number appears to be used by the company. Their working hours are 08:00am to 16:00pm Monday to Friday (closed on weekends). Phone:+27 11 343 2086 and you should be routed just fine. If all is well, the money will be deposited to your SASSA social grant account. Please see the answer to a similar question here http://www.satechhelp.co.za/6596/Loan-Sassa-Social-Grant-Beneficiery to learn of your options.
Signature: I (as a co-founder of this site) have offered online support since 2014 but have now (as of Oct 2016) given up my shareholding and am now with http://www.saroms.co.za