HI. I am adding you and will try and walk you through. Alternative to a recovery mode based reset, it will be necessary to either:
- Flash in a fresh firmware (Mobicel Metro 2's firmware is currently not available - it therefor may be necessary to contact Mobicel and have them performing the firmware update for you).
- Reset it using a computer program called ADB (USB Debugging must have been enabled)
- Or through the use of special equipment - you will need to try your local town phone repairs shops for this option.