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I can't update the google app

Solved 1 Answers 228 Views Verssed Motion E1.1
I get this message "'google' can't be installed. try again, and if the problem continuesget help troubleshooting (error code: -104)" I have already tried all of the troubleshooting steps and none work. Please help.

1 Answer

Best answer

Hi. If this is the Google Play Store app, then download and install any (the latest or one of the older versions) .APK file here http://www.androidapksfree.com/apk/google-play-store-apk-latest-version-download/ - let us know should you have need for further help.

Signature: I (as a co-founder of this site) have offered online support since 2014 but have now (as of Oct 2016) given up my shareholding and am now with http://www.saroms.co.za

answered Mar 11, 2016 by Kervin Genius
6Comments
commented Mar 11, 2016 by Kervin Genius
OK - depending on the frequency on which have it connected to WiFi, a complementary app may be missing necessary updates for the Google App to update as expected. Unfortunately, not all Play Store error codes are documented and that seems to include the -104. Alternatively, if you prefer, you could root it and then proceed to playing around with system apps (like removing and reinstalling the Google App) and subsystems so far as need may be as there is a fortunately a stock ROM for the Verssed Motion E1.1 online you can reload if anything should ever go wrong firmware wise.
commented Mar 11, 2016 by Lelo_305
This sounds great. I've been thinking about the rooting option but I don't know how to do it.
Do you know of a reliable tutorial?
commented Mar 11, 2016 by Kervin Genius
Sorry I missed the email notification about your comment, see the answer here http://www.satechhelp.co.za/4167/Root-Verssed-Motion-E1-1 and also look at the comments thereon.
commented Mar 11, 2016 by Lelo_305
No Problem, I went offline for a few hours as well
I have good news!
I used Kingo Root to root the device.
I uninstalled the default Google Search app rebooted and installed the Google App from the link you provided and everything worked out as expected.
Thanks a millions! :-)
commented Mar 11, 2016 by Kervin Genius
I am very happy we could help :)

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