Hi. To offer the best assistance without the knowledge of the model number is sadly not very easy. I understand that this may be a follow up question but we sadly have no way to tell the previous question it is associated with unless if you the 'Post Related Question' link is used on the answer to the previous question. Kindly comment below with the model number and brand on your phone or tablet and we will try and assist further.
Signature: I (as a co-founder of this site) have offered online support since 2014 but have now (as of Oct 2016) given up my shareholding and am now with http://www.saroms.co.za