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plz help me am stucking. in google account

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by (Genius) (21.7m points)
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Hello
If you have forgotten the username or password, then you will have to reset that from internet' visit google account home page https://myaccount.google.com  touch forgot password and follow the instructions.  when you are done resetting your password then insert a SIM card that have internet bundles to your phone and verify your google account using your new password. If still unsuccessful, then you need to reload firmware.
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