Question

Now I can't open the phone , please help.

Answer 1

Hey Clive, you will have to hard reset the device if it should be that you never associated a Google account with the Selfie. Let us know if you do not mind hard resetting it so we may assist with the procedure. Otherwise, see http://satechhelp.co.za/13298/Flash-Download-Firmware-Ag-Chrome-Selfie

Comments

With the device on off mode, press and hold the Volume up key + the Power key and observe. You need a key combination that will land you on the device's Android System Recovery Mode/Menu - from which you can then select "Wipe data/factory reset"...

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But puts No and it said No Command

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Hey Madumz - you are well on your way. After getting the green Android robot with the text "No command", you need to short press the Power key/button to display the Android system recovery menu. Note, Scroll with the Volume Up and Down keys and select or confirm your selections using the touch Menu key that looks something like: [=] at the bottom of the device's face)

Please comment further below and we will be happy to further walk you through.

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hi superuser genius, the symbol that you are talking about does not appear completely on my phone (AG chrome selfie). in actual fact, the touch pad is completely disabled when entering the recovery mode. the only keys that I can press are the volume up/down and the power button. any other way that I can maybe get the to the "Yes" option? because the only options that I have is/are 5 "No"

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Hey Predominant, it has sadly been noted that some if not all AG Chrome Selfie devices have a recovery mode bug of a missing "Yes---delete all user data" option. What is to be done is to either load a custom recovery (in the place of the stock) or reset the device using .zip updates flashed from the SD card or a computer program. We can Chat Live sometime when you are available online toward resolving this ;)