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Mobicel Onyx smart series it gives me problems

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My number is hw do reset my mobicel Onyx coz wen i try e volume down and power button it jst gives me factory mode with options of testing the divice only

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by (Genius) (10.4m points)
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Hi. We hope to walk you through over our livechat shortly. Just let us know when you will be online after 6:00AM In the mean time, try the steps here http://www.satechhelp.co.za/1537/Hard-Reset-Mobicel-Matrix

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