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0613447432 .I did every step 1 up to 10 but still not working ,when I finish and try to up on it just say smart  series then freez like tht help plz
related to an answer for: How to hard reset the Mobicel Matrix?

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by Genius (34,234,940 points)
 
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Hey Phillis, It appears like you have a corrupt firware requiring a reload. What is the exact name of your Mobicel device by the way? This should be visibly written on the white sticker under the batter. Something like Mobicel Metro, Retro, Matrix, etc. Kindly reply below therewith and we will try and assist further.
asked May 2, 2016 in Mobicel by Phillis Chivese Its mobicel onyx
asked Sep 17, 2016 in Mobicel by Rebecca onyx app problems

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