sorry the reply button just reloads the page. I know I have tried using mtk tools, spf tools ect. the only way I see to correct it, is by getting a backup of a working one. I have tried asking Mobicel as well they do not reply. Thank you I appreciate the help...OK I finally got it open. [SN 120005678 MODEL P9120-04
SW Mobicel SOLO - V08-MT6572-V1.43
BOM MOBICEL P9120-04-31R37-GW-V1.0] (P7010B) hope this helps?