Question

I am an FNB customer. I was at the supermarket when I discovered at the tills I had left my purse at home. I sent some money to my ewallet for R230. I went to the nearest atm and proceeded to enter the pin. It said the notes I requested (presumambly the R20 and R10) were not available. So I tried to withdraw R200. It kept telling me that I had entered the wrong cell number or I had entered the wrong pin number. I had not. I was starting to panic at this stage, so I sent myself R250 to my ewallet, which I withdrew successfully. But on checking my balance, both sums have been debited from my account, and nothing is in my ewallet. Where on earth is the R230?

Answer 1

Hey Elizabeth. Visit your nearest FNB branch and the issue should be duly sorted and your R230 reversed.
They have systems in place to detected if cash has or has not indeed been tendered by their ATMs though debits may have gone through. This is common even with direct account withdrawals.