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by (Genius) (10.4m points)
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Hi. Was this Whatsapp database created on the AG Chrome Selfie or on a different phone of different platform like the Nokia Asha OS, Nokia S40 or S60 Symbian? The databases are encrypted and due to format and differing native OS platform, it may not be possible to decrypt and restore. Another possible cause would would be if the database file got damaged or corrupted somehow. Please kindly reply below for further needed help.

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