Hi, need help with sim not reading

Question

i woke up yesterday morning finding out my phone doesnt have any reception  so i restarted the phone and still it doesnt want to work, i tried my mothers sim card but still  its not working  the phone is not on contract so it cant be blocked  is this a thecnical problem or what  please i need help with this  thank you! 

PHONE DETAILS

Model number :    VF685

Android version :   4.4.2

Baseband version:  6180

Kernel version:  3.4.67

ZBuild number:  KitKat

custom build version:  110HJG1

Regulatory & Safety

Produckt number:  VF685

IMEI:   354459065145401

CU Reference:   V685-2CVDZA1

My name is JP  my contact details it     jp0817034156@gmail.com

Answer 1

Hi. A possibly damaged IMEI, the recourse to which will be similar to the one here http://www.satechhelp.co.za/11758/Service-Tab Unless if you are certain the it is the SIM that is not reading (as opposed to it failing to register to a network through your VF685). Let us know if you should need the PC version of the repair tool or any further help hereon.

Comments

hi  now it tels me my phone needs to be rooted   how do i do that?

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on my phone screen its says  " Error    Your phone does not have root acces! You must root your phone in order to use the application. "

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Sorry I forgot the need for root. Do you have access to a computer? If yes, then follow the root tutorial here http://www.satechhelp.co.za/1653/Root-Ag-Chrome-Selfie

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i just downloade one click root  i hope it works  if not  ill use your link

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OK - the Kingo has been tested. We can also continue http://livechat.satechhelp.co.za/