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If you are getting audio but no video, there are three possible issues:

  • A connection issue. This is the most common issue. Many times the issue is an improper installation or a bad cable
  • There is an issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV
  • Home Theater Only: If you have your external device connected to a home theater and a TV it is possible to produce audio from the home theater while your TV is powered off. If you are using a home theater confirm that the TV is powered on.
  • There is something wrong with the TV.

Troubleshooting for all 3 issues is below.

Note: If you are getting a message on the screen such as "Check Signal Cable" or "Not Supported Mode" please click here to go to the "TV On Screen Messages" section of this guide.

Finding the Source of the Problem

To find the source of the problem, follow these steps:

  1. Press the MENU button on your remote.
    • If the Main Menu appears continue troubleshootin below.
    • If the Main Menu does not appear (and you are not using a home theater in your setup as mentioned above) your TV will require service.

Example: Some of DirecTV's HD boxes have an "output mode" button that switches between component out and DVI out.

  1. On the back of the TV and the device you have connected, make sure that none of the connecting cables are loose or attached to the wrong jack. Look in the "Connecting Various Devices" section click here, or your user's manual for the correct method of connecting the cables.  If you are still having the problem, continue to the next step.
  2. Check the settings on the device you connected to the TV. There may be a switch or button that turns its different outputs on and off. If you are still having the problem, continue to the next step.

Example: If your cable box is not working on component, disconnect it and try a DVD player on the same component input.

  1. Replace the connection cables. If you are still having the problem, continue to the next step.
  2. Connect another device to the same input. If you get an image from the new device, there is an issue with the original device you connected.

If you still have audio but no video after trying all of the steps above, there is a problem with the TV, a problem that needs a special attension from a proffesional technicien. You can either take back to the shop if its still under warranty.

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