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android phone boot fail

in Phones and Tablets
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my mtn steppa 2 lte froze, so i took out the battery and now it wont go past the 'powered by android' screen. what do i do?

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by (Genius) (21.7m points)
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Hello, Chefdavid' Remove the battery, press and hold the power button for 15 seconds' put the battery back and try again. If that does not help then try a hard reset http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices Please comment below for further assistance.

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by (Genius) (10.4m points)
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Hey. But if you could, take off the back cover (not just the battery cover) > note down the board ID from the main system board and share that with us.

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