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by Genius (34,235,140 points)
Hey - Possible causes
1. Device set on Silent - Go to Settings > Sound > Device ringtone > ... make sure 'Silent' is not selected.
2. Corrupt Phone Cache - Go to Settings > Application Manager > All > Phone > Clear cache > Ok... Also clear cache from the Settings app...
3. You can also try to install the "App cache cleaner" from Play Store and run it to clear all app  cache as there could be a glitchs on stored cache.
4. The last resort will be to backup all data & app using any backup app on Google Play Store, then reset you device to factory settings (Settings > Backup & reset > factory data reset...)

Do let us know if there be any further necessary assistance on this...

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