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by (Genius) (21.7m points)
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Please confirm the following before you flash the phone.

  • Check if the battery is not empty
  • Connect the phone to a charger without the battery. press and hold the power button for 15 seconds then put the battery back and let it charge for 10 minutes.

If that does not solve the problem then you need to flash the phone using SP tool' you will let us know if you need the firmware.

by (Genius) (10.4m points)
edited by

Hi. How did to format it. A firmware reload may be necessary.

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