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by (Genius) (10.4m points)
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Hi. You probably need to perform a software/firmware reload. Is it a tablet or a smartphone? If it is a smartphone, then its model number should be written on the white sticker  under the battery. Kindly reply below to confirm these two.
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by (Genius) (21.7m points)
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Hello

  1. Remove the battery for at least 30 seconds.
  2. Charge the phone for 5 minutes.
  3. Turn it on

For tablets:
Press and hold the reset button for 5 seconds using a paper clip.
Charge the tablet for 5 minutes.

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