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lumia 920 software reload

in Nokia (Microsoft)
by (Contributor) (4.2k points)
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how do i reload my lumia 920

1 Answer

by (Genius) (10.4m points)
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Hi. Sorry I mean to advise in details shortly. The steps to be followed will however be more like the ones for the Asha 220 here: http://www.satechhelp.co.za/2972/Flash-Nokia-220-Rm-970-Nokia-Care-Suite-Part1
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by (Contributor) (4.2k points)
i got the nokia care suite  and ran the self test option everything passed except display will software reload help
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by (Contributor) (4.2k points)
phone worked fine yesterday since this morning just got black screen (no falling or water damage) just out of the blue
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by (Genius) (10.4m points)
Do you get the Nokia/Microsoft startup tone or something? The display ribbon may be dislodged on the other hand. You will open the back cover and lookup its RM# that is like: RM-914 or something similar. The firmware  may be worth a short.
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by (Contributor) (4.2k points)
only when i test it with the care suite i get sound but all cables are in place just unable to get firmware file its rm-821
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by (Genius) (10.4m points)
Please share the product code as well. Something like this: 059Q745
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by (Contributor) (4.2k points)
Product Code    059Q9R7
Hi I got rm821 firmware file (size 1.4gig) but cant excess it with care suite
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by (Genius) (10.4m points)
OK. Remember it is very important that you follow the given tutorial avidly to get the whole thing right. Assuming you notice that there is also part 2 here: http://www.satechhelp.co.za/2973/Flash-Nokia-220-Rm-970-Nokia-Care-Suite-Part2 But of cause, if the 920 has a hardware defect, a software-based measure may not help us.

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