Welcome SA Tech Help, Questions are normally answered in less than 10 minutes

Nokia Lumia 520 showing a sad face when powered on

in Nokia (Microsoft)
+1 vote
My Nokia Lumia 520 shows a sad face on the screen when I power it on - what is it that I am to do to get rid of the this sad face and be able to use my phone away.

1 Answer

by (Genius) (10.4m points)
0 votes
Best answer

This will normally happen if your Nokia (Microsoft) Lumia has ran into a ROM glitch. What you will have to do is to try the following before you possibly go on to flash the Lumia 520 using either the Nokia Recovery Tool or the Phoenix Service Software (the latter let you do the flashing oflline). 

1. Power off your phone preferably by removing the battery and re-installing it again

2. Press and hold the Volume Down button and connect your charger or USB cable (while the Volume Down button is held down) - in about 8 seconds, you should get and exclamation mark (!). After getting this exclamation mark, quickly press the following keys in order

  • Volume Up button
  • Volume Down button
  • Power button
  • Volume Down button
The reset process (resembled by spinning gears) should commerce and complete in about  20 minutes. You will sadly have to go on to flashing a fresh ROM to your Nokia Lumia 520 using the either the Phoenix Service Softtware or the Nokia Recovery Tool should these issues persist.


Related questions

Welcome to SA Tech Help your go-to destination for top-notch technical support and solutions. Our expert team provides comprehensive assistance and troubleshooting for a wide range of devices, including mobile phones or tablets, laptops, and more. Home Appliances. Financial institution such SASSA, ABSA, Capitec, FNB, Standard Bank, Nedbank and more. automotive-spares for vehicle maintenance and care. Cash Registers, Printers, Television. With step-by-step guides, tutorials, and reliable tips, we help you resolve common device/appliances issues efficiently. Trust SA Tech Help for reliable, efficient, and effective support for all your tech needs. Get the help you need today! Keywords: technical support, solutions, troubleshooting, guides, tutorials, device issues, reliable, efficient, effective support, tech support. For Free and No subscriptions.
SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more.