It must have been noted by now that a simple hard reset does not reset the Privacy Protection Password together with...">
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Please enter Privacy Protection Password to unlock - Solution

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It must have been noted by now that a simple hard reset does not reset the Privacy Protection Password together with forgotten screen looks and patterns. This is because the password is made part of the main firmware subsystems files and not stored in the user data or cache partition.

  1. If you still have access to the original SIM under which the Mobile Anti-Theft was configured and you still remember the emergency contacts you assigned, then see
  2. If that does not work for you for some reasons, then clearing the lost or forgotten PPP will requires a complete format of the device's firmware or ROM followed by a reflash of a new one (stock firmware).  If you cannot avail a ROM for your device, then you will either need a friend who owns the same model to take a backup from or you will have to take the phone to your retailer (the shop you purchased it from) and they will send it to one of the manufacturer's workshops for a software reload.
  3. To accomplish ROM load therefore, you need to download both your device's firmware together with the "Smart Phone Flash Tool". Sadly, while the SP Flash Tool is completely free for download, not all Android device's firmware are made available online for download whenever needed. This is sadly why it is necessary to always purchase reputable smartphone brands as you will normally find both stock and custom ROMs/firmware for these made available online for free download whenever needed. :( please note that the SP Flash Tool will only work with Android devices powered by Mediatek chipsets (this does include but not limited to some ZTE, Alcatel, Huawei, Mobicel, AG and Verssed) - post here if you are not very sure. Some if not all All Winner CPU and chipset devices works with LiveSuite. See part 2 (flashing for MTK devices) here
  4. Please go HERE to see all Firmware files that we have ( you must have access to a computer in order to flash your phone)  If you don't have access to a computer please go HERE
  5. Solution PART 2

answered by Genius (33.6m points)
edited by

If you are not satisfied with the solution above' please post a new question HERE' HOPEFULLY your questions should be answer in less than 5 minutes. Please NOTE that we are not directly/officially attach/connected to any organization/company/product that we offer support for.

asked May 25, 2016 in Mobicel Onyx by paballo mobice onyx privacy protection pin
asked Jun 8, 2016 in Android by ayabonga my phone have privacy protection password
commented by User (700 points)
Pls help my phone also have a privacy password protection, what should I do to unlock..tnx for reply.
asked Jun 28, 2016 in Android by User (700 points) unlocked Privacy protection password of my phone?
commented by User (100 points)
second option worked for me as there where no emergency contacts

Software Reloading

We offer software reloading to both smart phones, tablets and selected feature phone with corrupted firmware (freezing or hanging on the logo or malfunctions during use - or if infected by virus, malware or adware), forgotten security credentials like Privacy Protection Password, Last synced Google Account and Lock codes. From as little as R100.


If you have access to a computer with internet, we can reload the software for you remotely. Payment should be made prior to the software rework. NB. Please go through the below requirements You need to be willing to pay the R100 into an account we provide You need to have access to a computer Your computer need to have access to the internet for remote connection and download of necessary files Payment to be made before hand For assistance with resetting lost or forgotten locks, we will need you to provide us with the device's IMEI as well If you meet the above terms, then please Contact Us to book a remote flashing. Please include the model of your your phone and the reason for flashing need. We can also provide you with our Whatsapp number if you can access that from another phone.


If you do not have access to a computer, we could send our courier to come and collect the phone/tablet from you at an extra fee - we then reload the software and send it back to you. We will need the shipping fee of about R150 paid in as a down payment. If you are OK with the above, then please Contact Us to book a service-center based flashing. Please include the model of your phone and the reason for flashing need.

Mobile Phone Replacement Parts

We have a dedicated subdomain here that offers replacement LCDs, digitizers and related parts for your smartphone & tablets. If you do not find the part you want there, submit a question here and we will advise as to how else you may find help.

Other Replacement Parts

Simple post your Question HERE We'll then help you find new/used replacement parts for your appliance around South Africa or abroad for free.

Are you a phone doctor?

We have a deal for you!!! 1. Post 3 hard reset instructions and get 1 ROM/Firmware. 2. Post 2 Firmware flashing instructions and Get 1 ROM/Firmware. Please avoid duplicates. Instructions must be only for the following brands. 1. Mobicel 2. Mobiwire 3. Boost mobile 4. Citrus 5. Clicktab 6. Dunns mobile 7. Fondiversal 8. Hurricane 9.Vodafone 10. Mint 11. Premio 12. Gtel 13.Sinotec 14. Telefunken You can send these instructions by whatsapp +27659609200 or email: [email protected] or post them directly using the ask button. NOTE: We do not allow copying content from other website.

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