Question

Please help me hard reset my ag mobile chrome selfie IMEI1 356571061068829 s/n L20141103077934

Answer 1

Hey Veruschka, we can gladly assist at no cost but we will need to chat with you are we get along the reset. Please let us know when you are online so we may get started. You can also use the custom image from here: http://roms.satechhelp.co.za/product/ag-chrome-selfie-custom-recovery-img-cwm/ which should be able to let you wipe data properly.

Comments

Hello . I am online . I have tried the advice from your previous post but to no avail

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Ok, Please let me know what you get when you hold down both Power + Volume Up keys (while the phone is off).

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I did get to the exclamation mark thing, but when I press hard reset it doesn't give me the option to answer and it only provides no as an answer. Have tried to press all buttons

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Please kindly get to the Exclamation mark screen and we try to access the Android System recovery together from there - and by "all buttons", do you mean to say that you tried the touch buttons at the bottom?

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Yes I have tried all the buttons at the button and nothing happens. I tried rebooting but the pass code screen is still there when I switch it on again

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Ok - how exactly does the exclamation mark screen you get looks like? Is it within a triangle? Do kindly be patient with us as we have to deal with new devices almost every time.

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Yes  the android guy is lying down and there'd a red question mark in a triangle with the words Sin comandos written at the bottom

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Sin Commandos = No Command. One of the buttons should display the "Android Recovery Menu
1. You say you tried short pressing/tapping all (both press and touch) buttons namely Power, Vol up, Vol Down, Options, Home and Back to no avail - for that reason, we will skip this
2. Try access the Exclamation mark screen and retry all these key respectively, but quickly double tap/press each one intead this time and see if any of them will not display the recovery menu.
3. Also try Volume up followed by the Volume down key (or vice verse) and observe.

Kindly comment back with the results.

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Please help I've done all of the above steps that you I must follow but the screen still doesn't change. The buttons below (=), home and back keys do nothing.The screen does not respond to anything

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Hey Lisa, please kindly register/login that we may chat live from here http://satechhelp.co.za/chat in attempt to resolve your issue.