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by (Genius) (21.7m points)
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Hello' Please follow the instructions given here http://www.satechhelp.co.za/1612/Enter-Privacy-Protection-Password-Unlock-Solution?show=1612#q1612 you will please reply below if assistance is needed.

by (User) (600 points)
hi my hisense u989 is asking for a privacy protection password and I don't  know it M86121103228838 and M86121103228835
by (Genius) (21.7m points)
In that case you will need to reload the phone's main software' download the software here http://www.needrom.com/download/hisense-u989/ flashing/reloading instructions included. You must have access to a computer.

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