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Hard reset does not work.

in Telefunken TELC-73GIQ
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Hi the hard reset does not work I do hold the power and volume up key until screen light and continue holding the volume key but it does not give me the menu, it only gives the following message ( Unfortunately, the process com.zndroid.phone has stopped. ) if I press OK the message keep on coming back immediately so I can not even go to settings ?

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by (Genius) (21.7m points)
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Hi. Release both buttons as soon as the screen lights up if still not working then return the tab to your retailer for service or follow the instructions here http://satechhelp.co.za/14261/Flash-Download-Filrmware-Rom-Telefunken-Telc-73giq-Tablet let us know if you don't have access to a computer'

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