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Please follow the instructions on this link http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00040189&fm_seq=40357 if that was not a your model number please notice the comment button below To let me your model number. You can try this master reset 47*68#13580 code if you forgot your password and then type 073 on  the next screen.

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