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by (Genius) (20.7m points)
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Hello: The battery might be dying: Try this.

  1. Connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Hold the Up/Down volume keys until the device fully shuts down
  4. Wait 15 minutes
  5. Try to start the device normally
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs. If it fails, please try again but increase the step 4 wait time to 2 hours, and perhaps as long as 4-5 hours. If that still fails, then review the "known good" recommendation for the charger...find another device without issues and ensure that the charger is functioning correctly.

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