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by (Genius) (10.4m points)
Hi. Which model is the ROM for? If it is Vivo, then you must have received two links and can the use the 2nd. As for user data and cache, they are not necessary for the phone to boot.

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by (Professional) (247k points)
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Can you access the recovery menu if you can then wipe userdata and wipe cache also
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by (Professional) (228k points)
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Tell the Phone model so that we can try to figure out what to do

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