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Hello. A hard reset should be able to fix this' see instructions here http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices if that does not seems to help then you will have to reload the phone's main software' see how it is done here http://www.satechhelp.co.za/11952/Flash-Download-Mobicel-Onyx-Firmware-Rom you must have access to a computer with internet access to be able to flash your phone. If you don't have access to a computer then please refer here http://www.satechhelp.co.za/software-reloading.

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