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My phone wont let me connect to a wifi router?

in Vodafone Smart Kicka
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Hi there, I recently bought a vodafone smart kicka 2 and where I work I use the wifi router. IThe phone isn't allowing me to connect to the wifi . I have put in the router password and all it says is that the wifi is saved but wont let me connect?

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by (Genius) (21.7m points)
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Hello. Please follow the instructions below

You have to forgot the Router from your Vodafone smart kicka, soft reset your phone by press and hold the power button for 15-20 seconds or until the phone turns off and then wait for the phone to turn on and connect it to your router again. You will please reply below if further assistance will be needed.
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i tried this and wifi still wont work yet it says connected

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