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by (Genius) (21.7m points)
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Hello. Press and hold the power button for 15-20 seconds or until the device restart. Please let us know if that does not fix.
EDIT: Perform a hard reset' see instructions here http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices.

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it restarted but still frozen, doesnt detect pattern
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by (Genius) (21.7m points)
A Hard reset should be able to fix that' please follow the instructions on link provided above

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