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Hello.

  1. First download and install/extract the following: SP Flash Tool
  2. Also download and extract the HISENSE HS-U961 's firmware or ROM from [ROM Download]. 
  3. Install the MediaTek Preloader USB VCOM drivers as per the tutorial here
  4. Launch the SP Tool from the extracted folder
  5. Click on the Download tab
  6. Click 'Scatter-Loading' > browse to and locate the scatter file from your extracted firmware files
  7. Make sure 'Preloader and UserData' are not ticked (not checked).
  8. With the HISENSE HS-U961 turned off and disconnected, click on the Download/Start button
  9. Connect the HISENSE HS-U961 to the computer via a compatible USB so computer can detect and connect to its system
  10. The flashing process should then start with progress bars and you should get a green cycle with a white tick and the text 'Download OK' when the flashing is completed. At which stage you can safely disconnect the your HISENSE HS-U961 device and power it on for a re-setup.

NOTE: We can flash the device for you remotely (over the internet) for R100 If you are not comfortable flashing the device yourself. Read more  here

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