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i use the first step power button plus volume up/down but it never display the recovery menu and i want the second step

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by (Genius) (21.7m points)
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Hello. Please follow the instructions on the link below
http://www.satechhelp.co.za/646/Hard-Reset-Alcatel-Onetouch-Pixi2-4016x Please note that some phone takes up 40 seconds to display the recovery manu.

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by (Genius) (21.7m points)
Here is a 6 minutes video to help you
https://www.youtube.com/watch?v=X5sEujgtGG0

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