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error message on Samsung J1 ace-E4#3-3

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My Samsung modelike indicated above gave me an error message "Unfortunately, the process com.android.phone has stopped" When I clicked on ok nothing happens.I have cleared the cache on the sim and reset the phone to factory settings but the problem still continues.How can you help me? I can't use it at all due to this error message. My sim works fine on a different phone except my phone. When I reboot it says error.
Otherwisee please send me a whatsapp

1 Answer

by (Genius) (21.6m points)
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Hello. Please try  a hard reset first  and still not successful then follow the instructions on this video here https://www.youtube.com/watch?v=6_QzEbRdAC4

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