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by Genius (55,291,340 points)
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Hello. Please try this:

  1. Turn off your Mobicel shift.
  2. Press and hold both Volume up and the Power button until turns on. OR
    Press and hold both Volume down and the Power button until turns on
  3. Scroll to 'Wipe data/ factory restore' (scroll with Volume Down)
  4. Confirm selection with the Power button
  5. Scroll to 'Yes---delete all user data'
  6. Again, confirm with the Power button
  7. Wait until you see Wiping complete
  8. Short press the Power button to 'Reboot now'.
  9. Let us know if that that results worked
when i do mine,it skips part 3 and fails to reset the password
by Guru (1,099,040 points)
What model  number  is your phone?

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