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by (Genius) (21.7m points)
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A simple hard reset does not reset the Privacy Protection Password together with forgotten screen looks and patterns. This is because the password is made part of the firmware and removing it sadly requires a complete format of the device's firmware or ROM followed by a reflashing of a new one (firmware). See the tutorial here  http://www.satechhelp.co.za/8200/Flash-Firmware-Rom-Verssed-Motion-E1-1 You can take it to Edgars or CNA who will then be able to reload a the firmware afresh. If you have a Verssed Motion E1.1, the you may be able to buy a ROM backup for about R100 online - let us know.

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