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I have a Canon Prixma MX474 printer, it is giving me a 5B02 error code, i have downloaded the service tool and tried to reset the counter but then it gives an error 006 on the service tool.  Waht can i do as i need to do invoicing.
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this means Ink absorber is full, then if you get error 006 on service tool it means you failed to enter service mode.

1. power off printer

2. press and hold the Cancel (RED) button

3. Press power button 5 times without releasing cancel

4. now you should be in service mode

5. click reset on the tool and you are done
by (Professional) (228k points)

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