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Hello. What model number is your phone?
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Hi. It is a ConeXis X1 made by ZTE

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Hello Nikki
You have to contact your network service provider customer care' which is FNB mobile.
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Thanks. Is there any way that I can flush the phone.
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Are you DONE with your contract with FNB?
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Hello. Yes the phone can be flashed via SD card and here is the software http://www.ztedevice.com/support/detail?id=E107EA33254B4E0289EFA4F8123C4E0C but flashing the phone won't unlock network. To unlock network please visit this link here https://sim-unlock.net/simlock/ZTE/Conexis_X1/ and follow the instructions.
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