You will be forced to hard reset your phone to factory default due to the following:
Forgot screen lock
Forgot Vodafone Protect Pin.
Your Mobicel R1 is stuck on the startup screen
Freezing Mobicel R1
You May be requested to log into the google account that was synced with your V1/V2/Switch after a successful hard reset in order to verify ownership' make sure you remember your google login credentials before you reset your your Mobicel R1.