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If you can't connect to a certain Wi-Fi network' while you have the correct password for that network please refer to the instructions below.

  1. Forget the Wi-fi network you are trying to connect to: Go to settings > Wi-Fi > tap on the Wi-Fi network name > choose "Forget".
  2. Restart your phone by pressing and hold the power button until the phone reboots
  3.  Go to settings > Wi-Fi > tap on the Wi-Fi network name > Enter password 
  4. Let us know the results

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