0 votes
in Phones and Tablets by
I have set a pattern yesterday and now I have forgotten it. Can you help me reset it to factory defaults?

1 Answer

0 votes
by Genius (34.2m points)
edited by
Best answer
Hi Thembinkosi, do the following to hard reset your MTN Steppa 2 (MTN-5982C3)

1. Pull the battery out and replace it after (Do NOT power the phone on)
2. Press and hold both the Volume Up and the Power keys and them as soon as you see the 'powered by Android' screen.
3. The Android System Mode soon displays on the screen
4. Now use the Volume down key to scroll down and highlight 'Wipe data/ factory reset' - short press the Power key to confirm selection
5. Again the next screen,  use the Volume down key to scroll down and highlight 'Yes---delete all user data' - short press the Power key to confirm selection, Wait for the wiping to be completed (ignore the could not mount SD card message
6. Short press the Power key to 'Roboot now' and you should be able to re-setup the MTN Steppa 2

If the reset does not help, then see this: http://satechhelp.co.za/14642/Flash-Rom-Image-File-Mtn-Steppa-2-5982c3

12.9k questions

12k answers


9.1k users

SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more. All is completely free of charge.