Please see the answer here http://www.satechhelp.co.za/2137/Factory-Reset-Password-Mobicel-Clicka

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I've logged into my googe+ account as instructed but not getting anywhere what must I do in order to get the help and instructions required from you?
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Sorry for the delayed reply. What phone model do you have. If using you Google account credentials will not work, then do note that you will stiil have the option of hard resetting as your last resort.
Mobicel hard reset
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