Welcome SA Tech Help.

1 Answer

by (Genius) (10.4m points)
0 votes

Hey Petra. This has been very common with the AG Chrome Selfie. It is believed to be a bug in its 'Android system recovery partition' files - being a manufacturer's fault. Your best bet at the moment is to contact AG Mobile directly by phoning 0861 24 33 33. Tell them you are trying to reset the phone from the 'Android recovery menu' and that you do not get the 'Yes--- delete all user data' option. This is their fault and the service should be free. And it must be a widely known issue to them by now. You can also contact them from their Facebook page here https://www.facebook.com/agcellular

Related questions

SA Tech Help Q2A, where you can ask any question and receive answers from other members of the community'. SA Tech Help Q&A was created to be a free resource linking people with tech questions to experts who could provide answers. Since our launch in 2014, we have grown from a simple Q&A web site to providing additional help such as loans,roms, pricing information and more. All is completely free of charge. ... Do also NOTE that this website is a third party not directly affiliated with any company for which we offer support. If you not satisfied with the provided answer to your question' please use the reply/comment button below the answer section to request further assistance' You might want to add more info to support your question if necessary.
add
...