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It's a Windows phone. Reset procedure/steps do not work. Need to reload the firmware.BoardIDBoard ID

by Genius (51,745,860 points)
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Is this a sinotec tablet?
by (Contributor) (24,000 points)
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No. It's a 5" smartphone
by Genius (51,745,860 points)
edited by
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Have you tried the following sir
Press and hold the volume down and Power buttons at the same time until you feel a vibration (about 10–15 seconds).
When you feel the vibration, release the buttons, and then immediately press and hold the volume down button until you see a large exclamation mark.
Once the exclamation mark appears, press the following four buttons in this order: volume up , volume down, Power, volume down. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
by Genius (51,745,860 points)
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I'm still searching for this firmware. Ill let you know.

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