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Hello

Please see the following troubleshooting tips

  1. Turn the washer off, unplug it for at least 5 minutes, plug it back and turn it on to see if the error persists.
  2. Open the lid and ensure that the door is not being obstructed from closing properly.
  3. Check to see that the laundry is evenly distributed and that it has not clumped on one side of the wash/spin tub.
  4. Check whether the washer is on the level surface
  5. If the problem is still not solved the Call your nearest DEFY service agent or your dealer.
  6. You can also use this form from this link to request service. https://www.defy.co.za/request-service/?ma=6
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