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This one iPod's display is locked and I'm trying to restore it to factory settings and I get the following error.
"The iPod software update server could not be contacted.

Make sure your network settings are correct and your network connection is active. or try again later."
What could be the problem - I am sure I am connected to the internet just fine.

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Hi. The Network Connectivity Test here should be able to help you out.
http://support.apple.com/kb/HT3204

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