Hey Cho, what is the model name of your AG Chrome devise? The model name is located on the same white sticker on which the IMEI numbers you supplied are written. It should be something like AG Chrome Selfie, AG Chrome Swift, AG Chrome Vibe, etc. I ask because various AG Chrome device's reset in different ways. Comment below with this model name and we will try and assist further.
Edit: I just learned that you have an AG Chrome Swift but I am still at wonder is your Swift if locked by the screen password lock or by the Privacy Protection Password and thus I still desire you comment below confirming the password type you are facing so we can ideally channel our advise thereto.