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by (Genius) (10.4m points)
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Hi. Some if not all AG Chrome Selfie units have a recovery menu bug making it impossible to reset the device to its factory settings. The best you can do is to take it to your retailer (the store your purchased it from) or contact AG Mobile directly to have it booked for a firmware/ main software reload. Also, if you know a friend with the same model, we may be able to try and take a backup of it.

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